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View DetailsYour tour. Your pace. Your guide - exclusively.
Discover the Riviera Maya your way.
13+ Years
Operating since 2012 in Cancun
1,300+
Verified TripAdvisor reviews, 4.9 average
4x Winner
TripAdvisor Travelers' Choice Award
PrimeOne Tours is a Cancun-based private tour operator with 13 years of experience designing guided day tours across the Yucatán Peninsula. We specialize in private Chichen Itza tours, Tulum ruins excursions, and Isla Mujeres catamaran trips — all departing daily from Cancun, Playa del Carmen, and Tulum. Every experience includes a SECTUR-certified bilingual guide, hotel pickup, skip-the-line entrance tickets, and transparent all-inclusive pricing. With over 1,300 verified TripAdvisor reviews, a 4.9 average rating, and four consecutive Travelers' Choice Awards, PrimeOne is one of the highest-rated private tour operators serving the Riviera Maya. Whether you are traveling as a family, couple, or group, we move at your pace — not a bus schedule. |
2025 Travelers' Choice
Awarded for 12 consecutive years
We look forward to meeting you soon!
The PrimeOne Tours team
Explore Our Tours from Cancun
Choose your destination. All tours depart from your hotel in Cancun, Playa del Carmen, or Tulum.
Chichen Itza Tours
Professionally guided full-day experiences to one of the New Seven Wonders of the World, including cenote swim and Yucatecan lunch.
Tulum Tours
Explore the only Mayan ruins built overlooking the Caribbean Sea. Combine ruins, cenote, and beach in one day.
Isla Mujeres Catamaran
Sail from Cancun to the most beautiful island in the Mexican Caribbean. Open bar, snorkeling, and beach club included.
Private Chichen Itza
Your group, your guide, your pace. Private vehicle, skip-the-line entry, and flexible timing from any Riviera Maya hotel.
Coba, Tulum & Cenote Tour
The Coba, Tulum and Cenote tour from PrimeOne is the most comprehensive single-day experience in the Riviera Maya.
Tulum Cenote Riviera Maya
The Tulum and Cenote from Riviera Maya tour is designed for travelers staying in Playa del Carmen, Tulum, Akumal, Puerto Aventuras, or anywhere along the Riviera Maya corridor south of Cancun
Why Travelers Book with PrimeOne
Four things separate us from every other tour operator in Cancun:
13 Years of Local Expertise
Founded in 2012 and based in Cancun, we have operated over 50,000 tours across the Yucatán Peninsula. Our guides know the archaeological sites, the best cenotes, the authentic restaurants, and the routes that avoid tourist traffic.
SECTUR-Certified Bilingual Guides
Every PrimeOne guide holds certification from SECTUR — Mexico's Secretary of Tourism — and is fluent in English and Spanish. Our guides are not bus drivers with a microphone. They are trained historians who specialize in Maya culture and Mesoamerican archaeology.
1,300+ Verified TripAdvisor Reviews
We have never purchased a review. Every one of our 1,300+ TripAdvisor reviews comes from a real guest who completed a tour. We have maintained a 4.9 out of 5 average across 13 consecutive years and won four Travelers' Choice Awards — including Best of the Best in 2024.
100% Private — No Strangers
Your vehicle and your guide belong to your group alone. We never combine groups. You decide how long you spend at each landmark, when to take photos, and when to move on. If you want more time at the cenote, you get more time at the cenote.
Based in Cancun Since 2012
Our team operates from Cancun, Quintana Roo — not a call center in another country. Our guides grew up in the Yucatán, have visited Chichen Itza hundreds of times, and know every security guard at the entrance by name. When you book with us, you speak directly with the people running your tour.
We depart daily from hotels across:
Cancun Hotel Zone
Zona Hotelera — Boulevard Kukulcán
Cancun Centro
Avenida Tulum and surrounding areas
Playa del Carmen
5th Avenue corridor and hotel strip
Tulum
Hotel Zone and Tulum Pueblo
Riviera Maya
Puerto Morelos, Akumal, Puerto Aventuras, and surrounding resorts
Our tours stop at Cenote Ik Kil and Cenote Chichikán two of the most spectacular natural pools in the Yucatán Peninsula before returning you to your hotel by early evening.
4.9/5 Average Traveler Rating
18,000+ Happy Travelers
Why Travelers Choose PrimeOne Tours
Travelers choose PrimeOne Tours because we focus on experience quality, reliability, and transparency at every stage.
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What Our Guests Say
Real experiences from travelers like you
N
Nicholas Ferro
1 year ago
Verified GuestMr. Danillo and Rey the dynamic duo delivering a dynamic and righteous tour. Chichen Itza tour and Cenote swim was awesome! They made the experience educational, fun, and memorable.
A
Alecia Pelletier
1 year ago
Verified GuestI had an amazing experience with Louis and Cesar as our guides!! They are very knowledgeable, kind and funny. The energy was perfect throughout the tour.
J
James Wilson
3 months ago
Verified GuestThird time visiting Chichén Itzá but first with a private guide. What a difference! We learned so much more and could explore at our own pace.
N
Nicholas Ferro
1 year ago
Verified GuestMr. Danillo and Rey the dynamic duo delivering a dynamic and righteous tour. Chichen Itza tour and Cenote swim was awesome! They made the experience educational, fun, and memorable.
A
Alecia Pelletier
1 year ago
Verified GuestI had an amazing experience with Louis and Cesar as our guides!! They are very knowledgeable, kind and funny. The energy was perfect throughout the tour.
J
James Wilson
3 months ago
Verified GuestThird time visiting Chichén Itzá but first with a private guide. What a difference! We learned so much more and could explore at our own pace.
N
Nicholas Ferro
1 year ago
Verified GuestMr. Danillo and Rey the dynamic duo delivering a dynamic and righteous tour. Chichen Itza tour and Cenote swim was awesome! They made the experience educational, fun, and memorable.
A
Alecia Pelletier
1 year ago
Verified GuestI had an amazing experience with Louis and Cesar as our guides!! They are very knowledgeable, kind and funny. The energy was perfect throughout the tour.
J
James Wilson
3 months ago
Verified GuestThird time visiting Chichén Itzá but first with a private guide. What a difference! We learned so much more and could explore at our own pace.
N
Nicholas Ferro
1 year ago
Verified GuestMr. Danillo and Rey the dynamic duo delivering a dynamic and righteous tour. Chichen Itza tour and Cenote swim was awesome! They made the experience educational, fun, and memorable.
A
Alecia Pelletier
1 year ago
Verified GuestI had an amazing experience with Louis and Cesar as our guides!! They are very knowledgeable, kind and funny. The energy was perfect throughout the tour.
J
James Wilson
3 months ago
Verified GuestThird time visiting Chichén Itzá but first with a private guide. What a difference! We learned so much more and could explore at our own pace.
M
Matthew Peregrino
1 year ago
Verified GuestIt was a fun and educational experience. I highly recommend them. Rey is very informational and I've learned a lot about the Mayan culture. The cenote was breathtaking!
S
Sarah Thompson
2 months ago
Verified GuestBest decision of our Mexico trip! Our guide Carlos was incredibly knowledgeable and made the history come alive. The private tour was worth every penny.
E
Emily Chen
4 months ago
Verified GuestThe experience is incomparable. Personal attention, flexibility to spend more time where I wanted, air-conditioned comfort, and an authentic lunch experience.
M
Matthew Peregrino
1 year ago
Verified GuestIt was a fun and educational experience. I highly recommend them. Rey is very informational and I've learned a lot about the Mayan culture. The cenote was breathtaking!
S
Sarah Thompson
2 months ago
Verified GuestBest decision of our Mexico trip! Our guide Carlos was incredibly knowledgeable and made the history come alive. The private tour was worth every penny.
E
Emily Chen
4 months ago
Verified GuestThe experience is incomparable. Personal attention, flexibility to spend more time where I wanted, air-conditioned comfort, and an authentic lunch experience.
M
Matthew Peregrino
1 year ago
Verified GuestIt was a fun and educational experience. I highly recommend them. Rey is very informational and I've learned a lot about the Mayan culture. The cenote was breathtaking!
S
Sarah Thompson
2 months ago
Verified GuestBest decision of our Mexico trip! Our guide Carlos was incredibly knowledgeable and made the history come alive. The private tour was worth every penny.
E
Emily Chen
4 months ago
Verified GuestThe experience is incomparable. Personal attention, flexibility to spend more time where I wanted, air-conditioned comfort, and an authentic lunch experience.
M
Matthew Peregrino
1 year ago
Verified GuestIt was a fun and educational experience. I highly recommend them. Rey is very informational and I've learned a lot about the Mayan culture. The cenote was breathtaking!
S
Sarah Thompson
2 months ago
Verified GuestBest decision of our Mexico trip! Our guide Carlos was incredibly knowledgeable and made the history come alive. The private tour was worth every penny.
E
Emily Chen
4 months ago
Verified GuestThe experience is incomparable. Personal attention, flexibility to spend more time where I wanted, air-conditioned comfort, and an authentic lunch experience.
All reviews are from verified guests who have completed tours with us
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View DetailsFrequently Asked Questions
Everything you need to know before booking your adventure
We offer hotel pickup from most hotels in Cancun, Playa del Carmen, Tulum, and the Riviera Maya. Pickup times vary by location — typically 7:00–8:00 AM for full-day tours. We also offer meeting point options for guests in areas not covered by hotel pickup.
A private tour means your vehicle and guide are exclusively for your group — no strangers. You travel at your pace, spend more time where you want, and receive personal attention from a certified guide. It costs more per person than a group tour but delivers a fundamentally different experience.
Yes. All our tours are all-inclusive: private transportation, SECTUR-certified guide, skip-the-line entrance tickets, cenote admission, buffet lunch at a local Yucatecan restaurant, bottled water throughout the day, and hotel pickup and drop-off. There are no hidden fees.
We recommend booking at least 48–72 hours in advance, especially December through April when demand is highest. We sometimes accommodate same-day or next-day bookings — contact us directly via WhatsApp and we will confirm availability within minutes.
Yes. All guides are bilingual in English and Spanish. We also offer full tours conducted in Spanish for native Spanish-speaking guests. Our booking process is available in both languages.