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All our tours are truly all-inclusive: private transportation with AC, SECTUR-certified bilingual guide, skip-the-line entrance tickets, buffet lunch at a local restaurant, cenote entrance and facilities, bottled water, and hotel pickup/drop-off from Cancún, Playa del Carmen, or Riviera Maya.

Absolutely not. The price you see is the price you pay. There are no surprise charges for tips (though they're appreciated), equipment, or entrance fees. Everything is included upfront.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Full payment is required at the time of booking to secure your reservation.

Yes! Groups of 6 or more receive a 10% discount. Contact us directly for custom group pricing on larger parties or corporate bookings.

We recommend booking at least 48-72 hours in advance to secure your preferred date, especially during peak season (December-April). However, we can sometimes accommodate last-minute requests—just contact us directly.

Free cancellation up to 48 hours before your tour for a full refund. Cancellations within 48 hours are subject to a 50% charge. No-shows are non-refundable. Weather-related cancellations by us result in a full refund or reschedule.

Yes, you can reschedule free of charge up to 48 hours before your original tour date, subject to availability. Contact us as soon as possible to arrange a new date.

After payment, you'll receive an immediate email confirmation with all tour details. 24 hours before your tour, we'll send a reminder with your exact pickup time and guide's contact information.

Yes, 100%. You'll never share your vehicle or guide with strangers. It's just your group, allowing for a personalized pace, flexible stops, and as many questions as you'd like.

Comfortable walking shoes, sunscreen, hat, sunglasses, swimsuit (for cenote), towel, and cash for souvenirs/tips. We provide water throughout the day.

Our full-day tours typically last 10-12 hours, including hotel pickup and drop-off. The Chichén Itzá tour, for example, departs around 7 AM and returns around 6-7 PM.

Absolutely! Our private tours are perfect for families. Children under 4 travel free, and ages 4-11 receive discounted rates. Our guides are experienced with families and adjust the pace accordingly.

All our guides are bilingual in English and Spanish. We also have guides available in French, German, and Italian upon request—please mention this when booking.

Yes! We offer complimentary pickup from hotels in Cancún, Playa del Carmen, Tulum, and the Riviera Maya. Pickup times vary by location—typically between 7-8 AM for full-day tours.

No problem! We can pick you up from any address in our service area. Just provide the full address when booking, and we'll confirm the nearest convenient pickup point.

We use late-model, air-conditioned SUVs and vans that are cleaned and inspected daily. Vehicles are selected based on group size to ensure comfort throughout the day.

Tours operate rain or shine—Chichén Itzá is stunning in any weather! We provide umbrellas if needed. In case of severe weather warnings, we'll contact you to reschedule at no extra cost.

Chichén Itzá's main plaza is relatively flat and accessible. Cenotes vary—some have stairs. Please contact us to discuss specific mobility needs, and we'll customize your tour accordingly.

Yes! Swimming in the cenotes is a highlight of most tours. Life jackets are available. The water is typically 75-78°F (24-26°C) year-round. Lockers and changing facilities are provided.

Not at all. Life jackets are provided and required at most cenotes. Even non-swimmers can safely enjoy the crystal-clear waters while floating.

We stop at authentic Yucatecan restaurants serving traditional buffet lunch. Options typically include cochinita pibil, panuchos, sopa de lima, and fresh fruit. Vegetarian options are always available.

Yes! Please inform us of any allergies or dietary requirements (vegetarian, vegan, gluten-free, etc.) when booking, and we'll ensure appropriate options are available.